Refund policy

You can request a return within 30 calendar days after delivery.

What can be returned

New products must be unopened and unused. Pre-owned products must be returned in the condition they were delivered, together with the items included in your order. A loose game does not require a box or manual that was not supplied.

These condition rules do not prevent you from reporting an item that arrives faulty, damaged, incorrect, or incomplete. Contact us so we can resolve the issue.

Discounted products follow the same return rules. We do not charge restocking fees.

Start a return

Contact us within the 30-day return window through our contact form or call +1 951-722-0329. Include your order number, the item, and the reason for the return.

Please wait for return instructions before mailing an item. We will confirm the return address and explain how to send it back.

Return shipping

If you change your mind, you pay the return shipping cost. If we sent the wrong item or your item arrived faulty or damaged, RGM Retro Games covers the return shipping cost. Contact us first so we can arrange the return.

Refunds

After we receive and inspect an authorized return, we will confirm whether it is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the credit.

There is no restocking deduction. Free outbound shipping does not become a charge when an eligible item is returned. The customer-paid return postage for a change-of-mind return is not reimbursed.

Questions

Use our contact form or call +1 951-722-0329. This policy does not limit any consumer right that cannot legally be limited.